Privacy Policy
Trouv Chauffeurs Limited
Last updated: March 2026
Trouv Chauffeurs Limited (“Trouv”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
1. Company Information
Trouv Chauffeurs Limited
44 Linton Avenue
Borehamwood
WD6 4QZ
United Kingdom
Email: info@trouv.co.uk
Telephone: +44 (0)203 835 5338
2. Information We Collect
We may collect the following types of personal information when you use our services or website:
Full name
Email address
Phone number
Pickup and drop-off locations
Travel dates and times
Flight or train information
Payment information (processed securely via payment providers)
3. How We Use Your Information
We use your information to:
Process and manage chauffeur bookings
Send booking confirmations and service updates
Provide driver arrival notifications
Communicate regarding your booking
Improve our services and website performance
Comply with legal and regulatory obligations
4. SMS and Communication Consent
By providing your phone number when making a booking, you consent to receive SMS messages related to your booking. These may include driver updates, arrival notifications, and service-related communications.
Message frequency varies depending on bookings.
Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message.
5. Data Sharing
Trouv Chauffeurs Limited does not sell or rent personal data.
Your information may be shared only with:
Professional chauffeurs providing your service
Trusted technology providers used for booking and communication systems
Payment processing providers
Authorities where required by law
6. Data Security
We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
7. Cookies
Our website may use cookies to improve user experience and analyse website traffic. You may disable cookies in your browser settings if you prefer.
8. Third-Party Services
Our website or booking system may use third-party services such as payment processors, communication platforms, or analytics tools. These services may process data according to their own privacy policies.
9. Your Rights
Under applicable data protection laws, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Object to certain data processing activities
Requests can be made by contacting us at info@trouv.co.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
11. Contact
If you have any questions regarding this Privacy Policy, please contact:
Trouv Chauffeurs Limited
Email: info@trouv.co.uk
Telephone: +44(0)203835 338